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Products - Warranty
GWC, Inc will replace most components on the system that has failed because of a manufacturing or design defect within 5 years following installation. Failures caused by misapplication, or incorrect system installation by the installing dealer cannot be honored. GWC, Inc. may require proof of correct application/installation before warranting the product.
The Pure-O-Flow membrane elements are warranted for manufacturing or design defects for a 12-month period from the date of manufacture, when installation inlet water conditions are within the published limits. Elements that fail prematurely due to fouling from iron, hardness, manganese or chlorine cannot be warranted.
The system delivery pump is warranted for 24 months for manufacturing or design defects from the date of installation.
The ozone generator is warranted for 12 months for manufacturing or design defects from the date of installation.
The sediment prefilter(s) are not warranted due to the very high variability in inlet water conditions that may cause significant life deviation. Typical sediment prefilter life is one year, but can vary significantly based on inlet water supply conditions.
Plastic tubing and fittings are excluded from any warranty.
All installation/service labor performed by GWC, Inc. personnel is warranted for 90 days from the actual date of installation. GWC, Inc. is not responsible for any labor performed on these systems by unauthorized persons. Any labor performed by unauthorized persons voids the labor and system warranty.